01
Analytics & Reports
Track sales, order volumes and best-selling menu items. Review restaurant performance by date and export reports to Excel.
Restaurant & Hotel Ordering & Operations
Every order,
managed in one system.
Guests order from restaurant tables or hotel rooms by scanning a QR code, while waiters can still take restaurant orders on a tablet. Bilu connects each order to the kitchen, cashier and management through settlement.
A code on the table
Waiter · tablet
Guest · phone
Two ways in
Two ways to order. One connected system.
Guests can order from their phones, while waiters can take orders at the table using a tablet. Both methods use the same restaurant menu, kitchen ordering system and billing process.
Scanned at the table
Scan the table QR code to browse the menu, choose items, place an order and request the bill.
- Scan table QR
- Browse & customize
- Place order
- Add items
- Request bill
Taken on a tablet
Take orders directly at the table using a tablet, add more items and send orders to the kitchen.
- Open table
- Enter order
- Send to kitchen
- Add rounds
- Close bill
Whichever way the order starts, it goes to the same kitchen and is included in the same table bill.
The order journey
From placing an order to paying the bill.
See how Bilu connects guests, waiters, the kitchen and cashier throughout the restaurant’s ordering and payment process.
01 · At the table
Guests scan their table QR code.
A guest opens the restaurant’s menu on their phone and can place an order for their table.
02 · Menu
Your restaurant menu, available on every phone.
Show menu categories, food photos, descriptions and available items in one easy-to-browse menu.
03 · Order
Customers choose exactly what they want.
Required choices, customizations and prices are included with the order so the kitchen receives the details it needs.
04 · Kitchen
Orders go directly to the kitchen.
Kitchen staff receive incoming orders with the table number, ordered items, quantities and selected options.
05 · Cashier / Admin
Track orders and bill requests in one place.
Cashiers and managers can view active orders, respond to bill requests and follow table activity.
06 · Settlement
Manage payments and close the bill.
Authorized staff can review the bill, record payments and complete the table’s settlement.
For hotels
Hotel Room-Service Ordering
Give every room a direct ordering experience. Guests scan their room QR, browse the room-service menu, place an order, and the request flows into Bilu's kitchen and operations workflow.
- Room-specific ordering keeps Room 412 visible through the workflow.
- Bill and assistance requests reach the hotel operations team.
- Admin, cashier, order history and reporting retain Room terminology.
- Room QR
- Room-Service Menu
- Kitchen
- Admin / Cashier
Kitchen operations
Give the kitchen clear order details.
Kitchen staff can see the table number, ordered items, quantities and selected options. They can follow each order as it moves through preparation.
- Incoming orders
- Table numbers
- Selected options
- Preparation status
Cashier & admin
Manage table bills and payments in one place.
Cashiers and managers can view active orders, respond to bill requests, record payments and review completed payment activity.
Management value
Better coordination across your restaurant.
Keep your team connected from the moment an order is placed until the bill is paid. Staff can see the information they need, while managers can follow restaurant activity in one system.
- Communication gaps
Orders go directly to the kitchen.
Orders placed by guests or waiters appear in the kitchen with the selected items and preparation details.
- Order handling
Kitchen staff can follow incoming orders.
Staff can see what has been ordered and track orders as they move through preparation.
- Bill requests
Cashiers can see when a table requests its bill.
Bill requests appear in Bilu so authorized staff can respond and complete the payment process.
- Visibility
See what’s happening across your restaurant.
Managers can review orders, table activity, payments and restaurant performance.
Real implementation
Built for real restaurant operations.
From QR ordering and waiter tablets to kitchen preparation, billing and restaurant management, Bilu brings daily restaurant operations together in one connected system.
- Restaurant
- DoK Restaurant, Addis Ababa
- Guest entry
- Printed table QR cards
- Waiter entry
- Tablet ordering on the floor
- Menu
- Photographed categories with required options
- Currency
- ETB, with service charge and VAT
- Operations
- Kitchen, admin and cashier views
For restaurants
Let guests order their way.
Some guests prefer to order from their phones. Others prefer to order through a waiter. Bilu supports both, using the same menu, kitchen ordering system and billing process.
- Guests scan the table QR code to order from their phones.
- Waiters take orders and add more items using a tablet.
- Staff manage one consistent menu and pricing for both ordering methods.
- Kitchen, cashier and management see the information needed for their roles.
Restaurant management
Everything you need to manage your restaurant.
Manage your menu, orders, kitchen, payments, stock and daily performance in one connected system.
02
Menu Management
Add and edit menu items, change prices, manage categories and customizations, upload food images, and control which items are available to order.
03
Kitchen & Order Management
Receive orders from guests and waiters, route items to the appropriate kitchen station, and follow orders through preparation.
04
Billing & Payments
Manage table bills, record cash and electronic payments, handle split payments, and review completed payment history.
05
Inventory Management
Monitor stock, record incoming inventory and stock movements, and keep track of ingredients and supplies.
06
Staff Access & Support
Give staff access based on their responsibilities, review important system activity and request support when assistance is needed.
Demo
See how Bilu can work in your restaurant.
We’ll show you how guests and waiters place orders, how the kitchen receives them, and how your staff manage bills and payments.